Our Solutions
Rubis Health
Optimization of patient transport, patient pathways and real-time coordination of interventions.
Saphir
Planning & algorithm-based regulation, HR, invoice dematerialization, accounting, geolocation, shared sitting transport, mobile app & customer portal, data analysis, mutual transmission
Emmai
AI-powered regulation to optimize in real-time, promote shared transport and boost efficiency.
Rubis Emergency
Ambulance regulation platform dedicated to pre-hospital emergency
Caree
All-in-one management solution for medical transporters and contracted taxis: intelligent scheduling, automated billing and simplified telemetry transmission.
What support for implementing software?
Chosen Synovo? Our teams will guide you step by step for a smooth deployment.
1. Launch: Assignment of your dedicated trainer and schedule validation.
2. Audit: Precise analysis of your functional scope.
3. Installation: Remote technical deployment of the solution.
4. Configuration: Software setup according to your specific needs.
5. Training: Comprehensive support for use (remote or on-site).
A reactive team at your service
As players in the medical transportation world, your operations heavily depend on our solutions. That’s why the responsiveness of our teams is our priority! Access to support is included in every software offer.
Members of our team are listening and support you in the definitive resolution of your tickets.
Traceability of your requests
For any software support request, Synovo Group has set up a customer support platform for better tracking of your requests.
Want to know the progress of your ticket or check your history? Do it independently and with ease thanks to our tool.
Available 7 days a week, 24 hours a day
Our support staff are available 24/7 to support you in tracking your requests.
An on-call system is in place to guarantee you assistance at any time of day or night in case of problems blocking your operations.
Saphir Help Center
Directly from our software, access all the information needed to use our services, independently.
You’ll find all our documentation, guides and help.
Support
Synovo Group does everything possible to guarantee you the best customer experience. In the event of an incident affecting your services and operations, we will do our best to ensure optimal processing of your requests.
Synovo Group is ISO 27001 and HDS certified (Health Data Hosting Provider)
Choose sovereign and ultra-secure hosting. Your software data is stored directly in our own Data Centers located in Alsace.
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Administrative simplicity: A single point of contact for your software and hosting.
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Total compliance: Strict compliance with the Public Health Code for sensitive data.
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Absolute peace of mind: We guarantee the confidentiality, integrity and availability of your information.