Key features of Saphir
Transport regulation
Route optimization, instant reassignment, incident management, multi-fleet management, centralized dashboard, vehicle location, reduced empty trips, improved punctuality.
CTI links
Telephone exchange connection, automatic patient file pop-up, instant access to key information, patient history and context for smooth and quality care.
Geolocation and mapping
Real-time fleet geolocation, mission tracking, dynamic ETA calculation, deviations vs planned routes, continuous information, optimized coordination, rapid decision-making, controlled punctuality, centralized view.
Shared seated transport
Patient grouping, medical criteria, geographic criteria, schedules, individualized tracking, dynamic ETA, route optimization, vehicle optimization, punctuality, traceability, quality of care.
Transport billing
Configurable rules, amount calculation, multi-criteria, secure teleparking, CPAM/AMC, digitalization, real-time tracking, reduced rejections, third-party payer, optimized payment terms.
HR management
Employee management, automated schedules, assignment rules, team organization, work time tracking, overtime, timekeeping integration, data reliability, HR piloting, reduced administrative burden.
Integrated SMS platform
SMS sending, driver communication, patient reminders, operational messages, centralized interface, simplified communication, exchange history.
Digitalized letters
Outsourced sending, printing/mailing/postage, centralized management, time savings, reliable shipments, cost reduction, digitalization, letter traceability.
Integrated messaging/chat
Real-time messaging, internal communication, operational responsiveness, team coordination, targeted sending (individual/group), exchange centralization, traceability, information synchronization.
Saphir mobile app and customer space
Control your missions everywhere: task assignment and tracking on the go, with real-time geolocation.
The mobile application and customer portal extend the NEMT platform beyond dispatch, providing all stakeholders with real-time visibility and fluid communication.
- Patients and caregivers track vehicles live, receive dynamic ETAs and automatic notifications via SMS or push (task pickup, arrival, delays).
- Healthcare facilities and order issuers have real-time transport tracking and ETAs, with a centralized view of all missions, reducing follow-ups and improving coordination.
- Operators and drivers manage missions on mobile, with navigation assistance and automatic status feedback to dispatch and clients.
Fully synchronized with the NEMT platform, the mobile app and customer portal strengthen transparency, punctuality and overall transport experience quality.
The issues you encounter daily
Routes known late, continuous adjustments, risks of gaps in schedules and cost overruns if assignment is not optimized. Without visibility of vehicles and availability, dispatch becomes a race against time and punctuality suffers.
Excel, calls and re-entries lead to sub-optimal assignments and poor visibility of activity peaks/troughs. Result: less efficient routes, teams under pressure and an organization difficult to anticipate.
Urgent/non-urgent, oxygen, stretcher, isolation, escort… each care assignment has specific constraints. Incorrect assignment can create non-compliance, delays and stress in the field, with a direct impact on safety.
Grouping compatible patients (schedules, routes, constraints) is key to profitability, but remains difficult at scale. Without clear rules and suitable tools, empty kilometers increase and fill rate lacks consistency.
Letters, orders, invoices, receipts, mutual fund exchanges: manual entry generates delays, errors and rework. Administration eats into operating time and slows down collections, due to lack of traceability.
Changing rules, proof of execution, compliance (HDS/ISO…), audits: you must be able to justify each mission easily. Without reliable and archived tracking, the risk of litigation and non-compliance increases, especially during controls.
In addition to Saphir:
Rubis Exchange
the platform that streamlines exchanges between ambulance operators
A simple and secure solution, ideal for dialysis centers, nursing homes and small facilities: each mission is transferred or shared with complete traceability.
Saphir in a few figures
Daily average calculated on the 3rd quarter 2025.
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